We have the smartest woodchuck around and he loves to answer questions. Find answers and general information with our Frequently Asked Questions. Need to know more? Contact us at email@example.com.
WHAT CAN I EXPECT FROM SYNERGY WOOD PRODUCTS?
Discover more about our manufacturing process, how to use the wood delivered to your jobsite, and our grading process. Download What to Expect.
WHAT IS END-MATCHING? WHY IS IT BENEFICIAL?
End matching is the process of double end-trimming each plank using boards milled with a tongue and groove on the plank ends. This provides a male and female end, allowing the boards to be interlocked during installation and creating a mechanical bond. When boards are interlocked through end-matching, cupping potential is eliminated and wood expansion and contraction are tolerated.
End-matched products provide many benefits including reduced waste and less labor.
HOW MUCH WOOD DO I NEED?
All of our products (excluding Rustic Barnwood) are delivered to specification by linear feet required for your project. To calculate the amount of linear feet needed for your project, multiply the total number of square feet by 2.52. The resulting number includes a 5% waste factor.
For example, an exterior porch lanai measures 15' x 30'.
L(15) x W(30) = Square Feet Total (450)
SF(450) x 2.52 = Synergy Linear Feet (1,134)
You will need 1,134 linear feet of Synergy Wood to cover a 450 square feet porch lanai.
HOW MUCH WASTE SHOULD I ACCOUNT FOR WITH SYNERGY WOOD?
Because all our products are end-matched, Synergy Wood recommends accounting for only 5% waste. All trimmed boards with a male or female end-match are usable, regardless of their length (see installation instructions).
During our manufacturing process, we remove all normal defects found in cypress wood, which includes end checking (slight splits) and unsound knots (knots that have a chance of falling out).
MAY I RETURN EXTRA OR UNUSED MATERIAL?
No. Each order is custom made to project specifications.
ONE OF MY BOARDS IS SLIGHTLY BOWED. CAN THIS BE USED?
Yes. Because all boards are end-matched, slightly warped or bowed planks can be used. We recommend using them as beginning or end pieces in your project to alleviate this natural attribute of wood.
DOES SYNERGY WOOD CARRY A WARRANTY?
Yes. All our products carry a five-year limited warranty for any defects in the coatings or workmanship of the coatings. Our products are designed for interior and covered exterior applications. Applications where our products are exposed to direct sunlight or moisture will not be covered under this warranty.
WHAT GRADE WOOD IS USED IN SYNERGY WOOD? WHAT DOES IT MEAN?
We use #2 and Select Cypress, #2 Ponderosa Pine, and #2 and C Southern Yellow Pine.
#2 Cypress Allows for some knots and small color variation
Select Cypress Clear of defects and few color variations
#2 Ponderosa Pine Common grade with sound and tight knots
#2 Southern Yellow Pine Allows for large knots and some color variation
C Southern Yellow Pine Mostly clear, occasional tight knot
Download our Synergy Grading Guide to learn more about the grades of our wood.
WHERE DO I USE YOUR WOOD?
Currently, we manufacture our products using softwoods including Cypress, Southern Yellow Pine and Ponderosa Pine. Installation should be limited to interior ceilings or walls, or covered exterior ceilings or walls. Though we offer a 5-year warranty, installing our products in direct exposure to sunlight or moisture will release our liability should your wood defect in any way.
Though we no longer manufacture Alder or Cedar, some of our distributors still carry stock. Alder is meant for interior use only; Cedar may be applied using the guidelines above.
If you are uncertain about the area in which you would like to install our product, please contact us at firstname.lastname@example.org or call us direct at 866-791-6714.
HOW DO I PURCHASE SYNERGY WOOD?
In most areas throughout the country, Synergy Wood has developed distributor relationships and our products can be purchased through an authorized reseller/dealer. Typically you will find our products at building material stores, lumber resellers, and flooring design centers. To locate a dealer convenient to your area, please contact us at email@example.com or call us direct at 866-791-6714.
All of our products are 100% real wood and American made at our plant in Sanford, Florida. Located just a few minutes from Downtown Orlando, our showroom is open to visitors Monday through Friday from 8am - 4pm.
3031 S Mellonville Ave 866.791.6714
Sanford, Florida 32773 firstname.lastname@example.org
© 2017 Synergy Wood. All Rights Reserved.